CANCELLATION POLICY

We are a small health centre and during busy times, space is limited. In order to provide you and others with excellent customer service and access to appointments during peak times we have a firm 24-hour cancellation policy.

If you need to cancel your appointment, please call us at (403) 981-2711 at least 24 hours in advance.  You may leave a message with your name and appointment details.

We realize that sometimes a sudden illness (of you or a loved one) or an emergency can prevent you from giving 24 hours cancellation notice. In this instance, we will use our discretion and if the circumstances are sudden and out of your control, we will work with you to re-schedule your appointment without charges.

ETIQUETTE

Please arrive 10 minutes early for your treatment if it’s your first time. This will give you plenty of time to check in, use the restroom, fill out any necessary forms and enjoy our delicious drinks. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.